tera4d Platform Privacy Notice
This page describes what we collect when you use tera4d and how we keep that data protected. We at tera4d take your privacy seriously. We collect information only as necessary to operate our platform, verify your account, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and settle disputes. We do not sell your data, and we do not share it beyond what is required by law or essential service delivery.
Our data practices comply with applicable privacy law in the jurisdictions where we operate. This notice explains what personal information we hold, why we hold it, how long we keep it, and what rights you have. By using tera4d, you agree to these practices. If you do not agree, do not create an account.
Read this notice carefully and refer back to it whenever you have questions about your data. If anything is unclear, contact our support team via live chat or email.
What Information We Collect on tera4d
When you register a tera4d account, we collect your full name, email address, mobile number, and date of birth. We also require a government-issued ID (passport, national ID card, or driver's license) to verify your identity. This verification protects both you and us by preventing fraud, identity theft, and unauthorized account access.
As you use tera4d, we collect transaction data: deposits you make, withdrawals you request, bets you place, and games you play. We record the date, time, amount, and outcome of each transaction. We also log your login times, IP address, and device information (browser type, operating system) to detect suspicious activity and prevent account takeover.
We may collect additional information if you contact our support team, file a dispute, or participate in promotions. If you report a problem, we keep records of your complaint and our investigation findings. If you claim a bonus on tera4d, we document the bonus terms you accepted and track your play to ensure compliance.
How We Use Your Data on tera4d
We use your name, email, and phone number to create and manage your tera4d account. We send you login confirmations, password reset links, and account status updates to your registered email. We use your ID document to confirm you are who you claim to be — we do this once during registration and do not repeat it unless you request a withdrawal or we suspect fraud.
We use transaction data to calculate your account balance, settle your bets, process your withdrawals, and generate your account history. We use IP and device logs to detect suspicious access patterns (e.g., logins from different countries within minutes) and block potential fraud. We analyze aggregated tera4d data (how many users placed bets on Liga 1 matches, peak hours for slot play) to improve our service, but we never link this analysis back to individual users.
We use your contact information to notify you of account changes, payment problems, or security incidents. If you contact support, we keep a record so we can follow up on your issue. If you dispute a bet or game outcome, we review transaction logs and communicate our findings to you via email.
Third Parties and Data Sharing from tera4d
We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet payment partners) only to process your deposits and withdrawals. We provide your name, account number, and transaction amount — nothing more. These processors have their own privacy policies; we encourage you to review them.
We share data with law enforcement or regulatory authorities only when legally required (e.g., money-laundering investigations, court orders). We do not voluntarily report tera4d user data to authorities. If we receive a legal request, we will inform you unless the law forbids us from doing so.
We may use third-party hosting providers to store tera4d data. Our servers may be located outside your jurisdiction — for example, in Singapore, Australia, or other regions. These providers sign confidentiality agreements and can access your data only to maintain our infrastructure, not for their own purposes.
We at tera4d encrypt your personal data in transit and at rest. Your tera4d balance and identity details are protected using industry-standard security protocols.
How Long We Keep Your tera4d Data
We keep your account information (name, email, ID) as long as your tera4d account is active and for 7 years after you close it. This retention period complies with financial and anti-fraud regulations. If you request account closure, we flag your account as inactive but retain the records in case of future disputes or legal requests.
We keep transaction logs (bets, game outcomes, deposits, withdrawals) for 7 years. These records are essential for dispute resolution and regulatory compliance. We do not delete them early, even if you request it, unless the law requires deletion.
We keep login and device logs for 1 year. After 1 year, we delete these logs to free storage space — they are no longer needed for fraud detection. Support conversation records are kept for 2 years so you can reference past interactions with tera4d support. Marketing or analytics data derived from your activity is aggregated and anonymized, so we cannot link it back to you after 1 year.
Your Rights Regarding Data on tera4d
You have the right to access your tera4d data. Log into your account and you can view your profile, transaction history, and account balance anytime. You can download a complete record of your data by contacting our support team with a verified request.
You have the right to correct inaccurate data. If your name, email, or address is wrong on tera4d, contact support and we will update it. You cannot change your ID document or date of birth after initial verification — these are locked to prevent fraud.
You have the right to request deletion of your data, subject to limitations. We cannot delete transaction records (they are required for 7 years by law), but we can delete your email preferences, promotional settings, or account notes. If you request closure of your tera4d account, we flag it as closed and stop processing transactions, but we retain core records for regulatory compliance.
You have the right to object to certain uses of your data. For example, if you do not want marketing emails, you can opt out in your account settings or contact support. You cannot opt out of transaction logging or fraud prevention, as these are essential to tera4d operation.
Cookies and Tracking on tera4d
We use cookies on tera4d to keep you logged in, remember your settings (preferred language, theme), and track your session. These are functional cookies — they make tera4d work, not for marketing. We do not use cookies to track you across other websites. Your browser controls cookies — you can disable them, but doing so may break tera4d features like login persistence.
We use analytics tools (such as Google Analytics) to understand how users navigate tera4d. These tools report aggregate data (how many visits, which pages are popular, average session duration) but do not identify you personally. We do not use this data for advertising or selling to third parties.
How We Protect Your tera4d Data
We protect tera4d data using encryption. Your login credentials, account balance, and ID documents are encrypted in our database and encrypted in transit (over HTTPS). We use industry-standard SSL/TLS protocols. We do not store your password — we store a hashed version that cannot be reversed to recover the original password.
Our tera4d staff access your data only as needed. Customer support staff can view your account and transaction history to resolve issues, but they cannot change your password or initiate withdrawals. Finance staff can view aggregated transaction reports but not individual account details. Access is logged and audited.
We conduct regular security audits and penetration tests. If we discover a data breach, we will notify you within 24 hours via email or phone. We will also notify regulatory authorities as required by law.
Contact Us About tera4d Privacy
If you have questions about how we handle your tera4d data, contact our support team via live chat, email, or in-app ticket. We respond in English and Indonesian. You can also reach us for data access requests, corrections, or deletion appeals.
If you are unsatisfied with our response, you have the right to contact your local data protection authority or regulator. Your jurisdiction may have a privacy commissioner or similar body that can investigate complaints.
We review this privacy notice periodically and update it if our practices change. Significant changes will be announced via email to your registered address. Your continued use of tera4d after changes take effect constitutes acceptance of the updated notice. If you disagree with changes, you may close your account and request withdrawal of your balance.